About Hardship Help Desk
Hardship Help Desk provides educational information support to help people understand potential hardship relief options and possible next steps. We are not a lender, and we do not guarantee any specific outcome.
Privacy Policy
Last updated: February 10, 2026
Information We Collect
We may collect information you provide directly, such as:
- check_circle Name and contact details
- check_circle Basic account or financial hardship details you choose to share
- check_circle Messages or other information submitted through forms
We may also collect limited technical information from website use (such as browser/device data and page activity) to operate and improve the site.
How We Use Information
Request Processing
To review your request and contact you about relevant next steps.
Support & Growth
To provide customer support and improve website performance and user experience.
Compliance
To meet legal, compliance, or operational requirements.
Sharing and Disclosure
We may share information with service providers or partners who support our operations and service delivery.
security
We also disclose information when required by law or to protect rights, safety, and platform integrity.
Data Retention
We retain information for as long as reasonably necessary to review requests, provide follow-up support, and meet legal, compliance, or business recordkeeping needs.
Your Choices
unsubscribe
Opt-out
Opt out of follow-up communications at any time.
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Information Access
Request access to, correction of, or deletion of your personal information.
Submit a Request
To exercise any of your rights, please reach out to our team.
mail Contact Privacy OfficerImportant Service Disclosures
- • We provide educational information support only
- • We do not provide legal or financial advice.
- • Policies vary by lender/state.
Contact
If you have privacy questions, contact:
hardshiphelpdesk@brovolgroup.com